Refund policy
Return & Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase (receipt or order confirmation)
To start a return, please contact us at:
support@synoragummies.com
If your return is approved, we will provide:
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A return shipping label
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Instructions on how and where to send your package
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Personal care items
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Custom or personalized products
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Sale items and gift cards
Exchanges
The fastest way to ensure you get what you want is to:
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Request a return
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Once approved, place a new order
Refunds
We will notify you once we’ve received and inspected your return.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@synoragummies.com
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Important Notice
Due to the nature of our products, opened or used items cannot be returned.